Specialist TechnologySNS (750401)

School Nutrition (820)

Address: 1780 Montreal Road, Tucker, 30084
   Walker, Connie

Job Posting #:
Open For Hire
Expected Start Date:
Date Posted:
Last Change Date:
Until Filled
Shift Time:
Full Time

Location Comments:
The DeKalb County School District is seeking an experienced and professional Technology Specialist. 
Job Description:

The material contained herein is subject to change. All open positions offered by the DeKalb County School District are subject to specific job requirements. The DeKalb County School District is an equal opportunity employer, and all hiring decisions are subject to federal, state, and local employment laws and regulations. 


Title: Specialist I, Technology

Under direct supervision, provides district-wide Technical Support for the distribution and installation of software, upgrades, patches, and imaging; provides district-wide maintenance, inventory, and problem diagnosis of workstations, printers, servers, and all associated technical equipment for School Nutrition Services.

Essential Functions:

The following duties are representative for this position. The omission of specific statements of duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

• Provides technical support for the successful operation of School Nutrition Services in compliance with Federal/State meal accountability regulations: hardware, local area networks, software applications, terminals, pin pads, computers, point of sale equipment, printers and servers; support and manage computer hardware maintenance replacement requests for local School Nutrition programs.
• Provides remote and on-site hardware, software, and network support and training.
• Conducts onsite accountability training for School Nutrition personnel.
• Analyzes and resolves computer hardware and software problems and assures that all services, systems, and networks are online and operational and reviews help desk tickets.
• Assists School Nutrition Administration with the development of School Nutrition Services Request for Proposal (RFP) for hardware and software applications.
• Collaborates with Information Technology to create jobs as needed on the SQL server to perform recurring tasks (restore databases, expire users, etc.) and maintain server environments.
• Monitors jobs on the servers for job failures and research as needed; maintain and run SQL queries while monitoring SQL Databases for errors and performance.
• Maintains School Nutrition Services Business Continuity Plan (Disaster Recovery)
• Provides recommendations to SNS Executive Director for hardware and software requests to purchase and install hardware or software; researches and suggests best practices, and vendor recommendations.
• Supports School Nutrition district-wide toner issuance and support Toner Recycling Program.
• Develops training curriculum on cashiering, data management, production records, reports, and updates to School Nutrition Services Software applications; facilitate learning through a variety of delivery methods including classroom instructions, virtual training, and one-on-one training.
• Maintains Help Desk support tool to address issues and concerns submitted by School level or Central Office personnel.
• Maintains School Nutrition Services website updates and content as warranted.
• Process and manages donations received from outside sources to support students.
• Process and approves student refund and balance transfer requests for School Nutrition Services via Financial Services software applications.
• Communicates with staff, parents, students through telephone calls, email and or correspondence. Assists with answering customer service-related requests.
• Performs other duties as assigned.

• Associate’s degree in Computer Science, Information Technology or equivalent completed college coursework closely related area from an approved accredited college or university preferred.
• High school diploma or GED equivalent required.
• Minimum of three (3) years’ experience in computer/information technology systems support or closely related area required.

• CompTIA A+ and Microsoft Office Certification desired.

(1) Select a job posting via the PATS website @ pats.dekalbschoolsga.org; (2) Complete an on-line application; and (3) Submit the required documents. Please check your “To Do List” for a list of requirements. Documents underlined in blue can be attached. All other documents must be submitted to Human Resources. 


Required Qualifications
The following information will be requested during the course of the online application. Failure to provide full information will disqualify your application from consideration.
Education and Training History - Please complete one section at a time and 'Save as Draft' until completed. If you have additional history to add, go back to your education/training section and continue.
Employment History - Please complete one section at a time and 'Save as Draft' until completed. If you have additional employers to add, go back to your employment section and continue.
Please complete one section at a time and 'Save as Draft' until completed.
Please complete one section at a time and 'Save as Draft' until completed.
Please complete one section at a time and 'Save as Draft' until completed.
Have you ever received an overall unsatisfactory, ineffective or needs development rating on your “End of the Year” Summative Annual Evaluation (your end of year rating)? If yes, list the ratings and years on an attached explanation.
Have you resigned or been discharged from any position, including the Armed Forces, while under suspicion of having engaged in criminal, immoral, or unprofessional conduct, or are you now under investigation for any such charge or have you resigned in lieu of being discharged?
Have you ever been convicted of any felony or misdemeanor or have you ever pled Nolo Contendre or are you now under investigation for any such offense, or are there any pending charges against you for any such offense, other than a minor traffic offense? For the purpose of this application, Driving Under the Influence (DUI)/Driving While Intoxicated (DWI) and Boating While Intoxicated (BWI) must be reported. If yes please explain.
Have you ever had any disciplinary action taken against you by a previous employer/credentialing or state licensing agency, including written reprimand, suspension, demotion, non-renewal other than Reduction In Force, termination, or any other form of disciplinary action in any state or country?
Have you ever surrendered an educator or teaching certificate/credential/license/permit, or had one denied, revoked, or suspended, or is any investigation or adverse action now pending against you?
Do you have a High School Diploma?
Do you have a GED (General Equivalency Diploma)?
Are you a citizen of the United States?
If you are not a citizen of the United States, do you have the necessary documents for you to remain and work in the United States?
Do you have a minimum of three (3) years of computer/information technology systems support or closely related experience?
In order to become eligible for this job posting, are you able to provide your current resume?
References are required and must be requested using our Electronic Reference Option. References must be requested from your CURRENT and PREVIOUS SUPERVISORS. ACCEPTABLE REFERENCES must be listed in the Employment History of your application. Two (2) Professional work references are required for employment. PERSONAL REFERENCES ARE NOT ACCEPTED.
How many years experience do you have in this field?
Are you receiving a monthly benefit from the Teacher's Retirement System of Georgia? If yes, please indicate your retirement date and the last school system for which you worked.
Please indicate your salary preference for this Job Posting:
Do you possess an Associate’s degree in Computer Science, Information Technology or equivalent completed college coursework closely related area from an approved accredited college or university?
Do you possess CompTIA A+ and Microsoft Office Certification(s)?
The DeKalb County School District does not discriminate on the basis of race, color, religion, sex, national origin, age, veteran status or disability in any of its employment practices, educational programs, services or activities. Individuals who desire accommodations on the basis of a disability should contact any Human Resources Administrator.